Handbook Report a problem Letters Bills Rate a job Safety
TENANT GUIDE
What you can do on the portal
This is your company page for Bole Lemi. You only see your own company’s records. Sign in, report something broken, send an official letter, read your utility bills, and rate a job when it is finished.
How to submit a maintenance request
Use this when something needs a repair: a leak, a breaker, a broken door. It is not for a planned change to the unit.
- Sign in, then choose Report a problem.
- Write a short title and pick the department from the list.
- Describe the problem. Add the location if you know it, and a photo if you have one.
- Submit. Your company is attached for you. You cannot file it under another company.
Open My Maintenance Requests to see where it is: with the supervisor, accepted, waiting for parts, assigned, being repaired, being checked, or finished. You get an email at the important steps.
Official letters
Use a letter when you need a written exchange: a fit-out, an access request, a billing question, or anything you want kept on record. Do not use Report a problem for a change to the unit.
- Open Official Request Letters and choose New.
- Fill the title, category, subject, and the letter. Attach a file if you have one.
- Submit. The office writes back on the same letter. You only see your own letters.
For a fit-out, choose Unit Modification / Fit-out. When the office says you may start, mark the work in progress. When you finish, ask them to inspect.
Invoices and usage
My Invoices lists your water, electricity, and wastewater bills after the office sends them. Open a bill, pay into the account printed on it, and upload the bank slip. The status moves from unpaid, to being checked, to paid.
My Consumption shows each of your meters and the readings by date, so you can see use before the bill arrives. Several meters of the same service are on one bill.
Rate a finished job
When a repair is finished you get an email with a link to rate it. The stars run from 1 Poor to 5 Excellent. A comment is optional. You only rate your own jobs.
Safety
If something is unsafe, call the park help desk on +251-11-639-42-22 and still file the request so the work is tracked. Do not start a fit-out until the office says you may proceed. If you can see another company’s requests or bills, stop and tell the office.