You can submit an issue by clicking the 'Submit Issue' button at the top of this page or in the main navigation. You'll need to log in to your account, describe your issue, select the responsible department, and submit. Our team will review and respond promptly.

Once logged in to the portal at ipdcserv.crc.et, you can view all your submitted requests under 'My Maintenance Requests'. Each request shows its current status (Draft, Submitted, Approved, Completed, etc.) and any updates from our maintenance team.

You can report issues related to Electrical systems, Mechanical equipment, Civil/structural matters, Plumbing/HVAC, Water Supply, Wastewater management, and other general maintenance concerns within the industrial park.

Response times depend on the priority and complexity of the issue. Critical issues are addressed within 24 hours. Standard maintenance requests are typically resolved within 3-5 business days. You'll receive notifications as your issue progresses.

For emergencies, please call our hotline at +251 118722266 directly. For non-emergency issues, please use the online submission system to ensure proper tracking and assignment to the appropriate team.